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Gorgias

Improve customer service processes by combining Okendo reviews with your existing Gorgias workflow.

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Customer Support, Messaging/Chat, Workflow Automation
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Developed by: Okendo

About Gorgias

Gorgias is a customer support helpdesk specially designed for e-commerce stores to provide multichannel customer service from a single app. Gain productivity with automated responses to common requests and more!

“We’ve seen amazing results with Okendo’s Gorgias integration. We used to toggle between multiple applications in order to respond to reviews. Now, our workflow is extremely efficient—we’ve decreased response time by 59%. Our customers feel valued when their voices are heard and acknowledged so quickly. Nothing is more important to us.”
Marnie Werth, Senior Manager, Customer Experience at Ilia Beauty

Gorgias and Okendo

Okendo’s Gorgias integration automatically creates tickets in Gorgias based on the content in each Okendo review. Now you have the opportunity to completely moderate, manage, and respond to those reviews from the Gorgias ticket without interrupting your workflow. By using the integration, not only will you provide faster response times to customer inquiries, you’ll equip your team to work more efficiently—it's customer service, evolved. 

Media

  • Manage Okendo Reviews from Gorgias Tickets
  • Use Key Customer Insights from Okendo to Personalize Responses
  • Streamline Workflows

Use cases

  • Centralized Customer Care

    Eliminate app-hopping by managing Okendo reviews directly from Gorgias tickets. Collect customer data and provide the best possible experience for your customers.

  • Automated Workflow

    Optimize customer service by automatically creating and assigning support tickets based on Okendo review content.

  • Personalized Customer Experiences

    Get customer insights on every support ticket to personalize responses and improve response times, maximizing opportunities for new reviews.

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