Gorgias is a customer support helpdesk specially designed for e-commerce stores to provide multichannel customer service from a single app. Gain productivity with automated responses to common requests and more!
Okendo’s Gorgias integration automatically creates tickets in Gorgias based on the content in each Okendo review. Now you have the opportunity to completely moderate, manage, and respond to those reviews from the Gorgias ticket without interrupting your workflow. By using the integration, not only will you provide faster response times to customer inquiries, you’ll equip your team to work more efficiently—it's customer service, evolved.
Eliminate app-hopping by managing Okendo reviews directly from Gorgias tickets. Collect customer data and provide the best possible experience for your customers.
Optimize customer service by automatically creating and assigning support tickets based on Okendo review content.
Get customer insights on every support ticket to personalize responses and improve response times, maximizing opportunities for new reviews.